Refund policy

At BountiX Express, we want you to love your premium clothing and trending items. Please read our policy carefully regarding cancellations, returns, and refunds.

• Before Dispatch: You can cancel your order for a full refund within 24 hours of purchase
• After Dispatch: Orders cannot be canceled once they have been handed over to our courier partners.

• Time Limit: We offer a 7-day return policy from the date your package is delivered.
• Clothing Items: Must be unworn, unwashed, unaltered, and have all original tags and packaging intact.
• Trending Products: Must be unused, unopened, and in their original sealed retail packaging.
• Non-Returnable Items: Innerwear, pierced jewelry, cosmetics, and clearance/sale items cannot be returned due to hygiene and promotional rules.

1. Email your return request to info@bountixexpress.com within 7 days of delivery.
2. Include your Order ID and clear photos/videos of the product, especially if it arrived damaged or defective.
3. Once approved, we will arrange a reverse pickup.

• Inspection: Refunds are initiated only after our team receives and inspects the returned item at our facility.
• Approved Refunds: The transaction amount will be credited back to your original payment method (Razorpay, PhonePe, GPay, or Credit/Debit card) or as credits on the store website.
• Timeline: Money will reflect in your account within 5 to 7 working days, depending on your bank's processing times.

For any queries regarding your returns or refunds, please reach out to us:

• Email: info@bountixexpress.com
• Address: CHITTATTUMUKKU (PO), MENAMKULAM, 695301 TRIVANDRUM KL, India