Privacy policy

Effective Date: July 4, 2026
Welcome to BountiX Express ("we," "our," or "us"). We value your trust and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our premium clothing and trending products in India.
1. Information We Collect
We collect and process the following categories of personal data:
  • Identity and Contact Data: Name, shipping address, billing address, email address, and mobile number.
  • Transaction and Payment Data: Details about payments to and from you. Financial transactions are securely routed through our integrated gateways (Razorpay, PhonePe, and GPay). We do not store your raw credit/debit card numbers or UPI PINs on our servers.
  • Technical and Usage Data: IP address, device type, browser identifiers, operating system, and data on how you navigate our online store.
2. How We Use Your Information
We process your personal data under legal grounds for the following business purposes:
  • Order Fulfillment: Processing payments, managing shipments, delivering orders, and handling returns.
  • Customer Support: Communicating order updates via SMS/WhatsApp/Email and resolving service inquiries.
  • Personalized Marketing: Showing you targeted advertisements, updates on trending products, and promotional offers based on your browsing interests.
  • Security & Compliance: Detecting, preventing, and mitigating fraudulent transactions or cyber threats.
3. Cookies and Targeted Advertising
We use cookies, pixels, and tracking technologies (such as Meta Pixel and Google Analytics) to enhance your browsing experience.
  • These tracking tools analyze your behavior on our store to deliver personalized, relevant advertisements on third-party websites and social media platforms.
  • You can manage your cookie preferences through your internet browser settings, though disabling cookies may limit your ability to use certain features of our store.
4. Data Sharing and Disclosures
We do not sell your personal data. We only share your information with trusted third parties strictly to run our business operations:
  • Payment Partners: Razorpay, PhonePe, Google Pay, and authorized banking partners to process secure payments.
  • Logistics Partners: Indian courier and fulfillment services to deliver your premium packages.
  • Marketing Partners: Advertising networks and analytics platforms that assist us with targeted outreach.
  • Legal Obligations: Government authorities or law enforcement agencies when mandated by Indian laws.
5. Data Security and Retention
We implement stringent administrative and technical security measures to protect your data from unauthorized access, alteration, or disclosure. Your personal data is retained only for as long as necessary to fulfill your orders, provide customer care, and comply with tax and statutory retention laws in India.
6. Your Rights under Indian Law
Under the Digital Personal Data Protection (DPDP) Act, you have specific rights regarding your personal data:
  • The right to access, review, and correct inaccuracies in your personal information.
  • The right to withdraw your consent for marketing communications or tracking at any time.
  • The right to request the erasure of your personal data, subject to statutory retention limits.
  • The right to seek grievance redressal regarding data handling.
7. Grievance Officer and Contact Us
In compliance with the Information Technology Act, 2000, and rules made thereunder, the name and contact details of our Grievance Officer are provided below for any privacy concerns:
  • Email: info@bountixexpress.com
  • Address: CHITTATTUMUKKU (PO), MENAMKULAM, 695301 TRIVANDRUM KL, India